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Order Support
Order Support
Looking for help with your order? You’re in the right place. Our FAQs are designed to guide you through common order-related questions quickly and easily. Still need assistance? Just click the green chat icon at the bottom right of your screen.
Order FAQs
When will my order ship?
Once your order is placed, please allow up to 4 business days for processing. After processing is complete, you'll receive a shipping confirmation email with tracking information.
What shipping options are available?
What shipping options are available?
- Standard Shipping: 5-10 business days
- Express Shipping: 3-5 business days
Note: Shipping time frames include order processing time.
How much does shipping cost?
If your order doesn’t meet the requirements to qualify for a free shipping promotion, the following options are available:
Standard Shipping: $5.95
Express Shipping: $14.95
How do I track my order?
You will receive a shipping confirmation email with tracking details as soon as your order ships.
Can I cancel or modify my order?
We work to process orders as quickly as possible. Once your order has been submitted to our fulfillment center, it can no longer be modified of canceled. Please double-check your order details before submitting.
What is your return policy?
We accept returns of unopened product for any reason.
Note: We do not provide return shipping labels or reimburse return shipping costs. We recommend using a trackable shipping method to help ensure a smooth return process. To initiate a return, please contact us.
What payment methods do you accept?
We accept the following payment methods:
- Visa
- MasterCard
- American Express
- Discover
My order says "delivered" but I haven’t received it
If your tracking status shows "delivered" but you haven't received your package:
- Double-check with household members or neighbors.
- Allow up to 24 hours, as packages may be marked delivered slightly ahead of actual delivery.
- If it still hasn't arrived after 24 hours, please contact us and we'll be happy to help
My order was lost in transit, or it arrived with a missing, incorrect, or damaged item.
We're sorry for the inconvenience. Please contact us right away so we can make it right.
Where do you ship to?
At this time we ship to addresses within the contiguous U.S.We do not currently ship to Alaska, Hawaii, international addresses, U.S. territories, or military addresses (including APO/FPO boxes).